frequently asked questions (faqs)

GENERAL

  • How do I book accommodation through ChooseMalta?

    Simply enter your travel dates and destination in our search bar, press Search, and browse instant results from vetted hotels and apartments. You can book directly online or request additional services like transfers and experiences.

  • Can I modify my booking after confirmation?

    Yes, most hotels allow modifications subject to their terms and conditions. You can manage changes by contacting our multilingual support team for assistance.

  • What payment methods do you accept?

    We accept major credit cards and secure online payment gateways. 


    For corporate bookings or groups of 15 persons and more, we can arrange invoicing and flexible payment terms.


  • Are airport transfers included?

    Transfers are optional but can be added during checkout. We also provide 24/7 assistance at our airport desk at Malta International Airport.


  • Do you offer group or event accommodation?

    Yes! We specialize in tailored solutions for groups, conferences, and events. 


    We can even provide a custom booking widget for your event website to make attendee bookings seamless.


  • What is your cancellation policy?

    Cancellation policies vary by hotel. You’ll see the exact terms before confirming your booking. 


    Many properties offer free cancellation within a specific timeframe, however some bookings are non-refundable.


  • Are there any early bird discounts?

    Yes, we negotiate special early bird deals with hotels. 


    Booking early ensures the best rates and availability, especially during peak seasons or major events.

  • Do you provide authentic experiences beyond accommodation?

    Absolutely! ChooseMalta offers curated local experiences — from cultural tours to sea adventures — so you can enjoy Malta beyond your hotel stay.

  • Is your team based in Malta?

    Yes, we are a Malta-based multilingual team backed by Robert Arrigo & Sons, a leading DMC operating since 1983. We handle over 100,000 tourists annually and have a permanent presence at the airport.

  • How do I know I’m getting the best price?

    Our strong local relationships and negotiation power ensure fair pricing and flexible terms. We constantly monitor rates to keep them competitive.

SUPPORT

  • How do I contact support?

    You can reach us via email, WhatsApp or live chat. 


    For urgent matters, call us on +356 2328 5555, which is available 24/7 to assist arriving guests.

  • When will I know my pickup time for departure to the airport?

    Pickup times for your transfer back to Malta International Airport are displayed 24 hours before departure. You can easily check your exact pickup time by visiting: https://myholiday.mtsglobe.com/