Frequently Asked Questions | Choice Holidays

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Booking Information

What happens if I am on the deposit scheme and I don't pay in full in time?

Under the deposit scheme the value of the booking has to be paid in full at the designated date on your confirmation email. Failure to book by this deadline would see the cancellation of your booking and the loss of any deposits paid.

Can I change my booking as I wish to stay longer / add an extra person?

You can make an amendment by sending us an email on Amendments may result in the application of an administrative fee and/or a change in the total price according to the nature of the amendment. Please note that we will endeavour to amend any orders that we can however due to capacity with our hotels not all changes are possible.

If I am on the deposit scheme how do I pay my balance?

Once a booking has successfully been made you are provided with a username and password in the confirmaiton email. For clients under the deposit scheme after the deposit has been paid you have until 42 days from arrival to pay the full balance of the booking. Payment can be done in stages up until the deadline where full payment would need to be made. Payment would be done by entering your username and password provided in the login section of our website and then going into the "My Booking" section and select "Make Payment Balance" where you indicate the sum for the payment and one enters the credit card details to process the payment accordingly.

I’ve not received my booking confirmation, please can you resend it?

You will find your booking confirmation in the My Booking section of the website or contact us via email.

Transfers Information

Where will the transfer pick me up?

All our airport transfers pick up from the "Malta Transfer" stand outside the arrivals terminal transporting you directly to your hotel. A representative holding a sign may be waiting for you to escort you to your transfer. If not, then please proceed to the "Malta Transfer" desk in the Tour Operators section of the arrivals terminal.

Transfers back to the airport pick you up around 3 hours before your flight departs from your hotel. Full details are available on our partner's website

How will I know when the transport will pick me up for our return flight home?

You would need to check your pick up time 48hrs before departure by logging on our partner's website by entering your last name and the supplier's reference number found in the travel document. The details and time of your pickup for your return journey home. 

How far is the airport from the hotels in Malta?

Malta International Airport is located around 17km or a 35 minute drive from St Paul’s Bay.

Are there regular buses to St Paul’s Bay from the airport?

You would need to catch two buses, one to Valetta and then on to St Paul’s Bay, so we’d recommend the airport transfer service.

How do I book a transfer?

Simply go on to our website and enter the date you wish to book your accommodation and transfer. 

Accommodation Information

What time can I check in and what time do I have to check out of my hotel?

Check in is typically after 2:00pm and Check out is by 11:00am.

What is the Eco Tax for Accommodation in Malta and how does it work? Where and how do we pay this?

Every guest of 18 years and older is required to pay the government imposed eco-tax of euro 0.50 cents per person per night with a maximum of euro 5 per stay. This eco-tax is charged by the hotel upon check in and would be payable directly to the hotel. All prices displayed on this site do not include the eco-tax which would have to be paid directly to the hotel upon check in. The Eco-tax is applicable on all accommodation in Malta.

What if I have an issue with my hotel?

We will have an English speaking team available and we’ll provide an emergency contact number should you need to speak to anyone to help with any issues you may have.

Festival Information

When will I receive my festival ticket?

Festival Tickets shall be sent in the form of an E-ticket and will be sent to the email address registered against your account 2 weeks prior to the event.

How does the wristband work?

Once you’ve purchased your Festival ticket, you will just need to collect your wristband when you arrive. You would need to present a copy of your booking for the Festival ticket together with valid ID at accreditation where a member of staff will give you your wristbands. Festival wristbands would cover all days of the festival.

How do I buy a Festival Ticket?

Festival Tickets are available to buy as an extra to your accommodation booking on our website. Festival tickets include entry for all the days of the festival.

How can I change my e-mail address?

Please send us an email to update your contact details . If you require us to re-send your ticket(s), reach out to us, including your Reference number and we can re-send.

Flight Information

What airport do I have to look for when making a search for Malta?

Malta has one airport, the Malta International Airport.

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