Please see complaints below before reading this comment. We bumped into the deputy manager on our way out and handed him our complaints form together with the flannel. He was very apologetic. Unfortunately, in our hurry to get to the airport, we forgot to remove some valuable items we had put in the safe in our room. We phoned the deputy manager just before boarding to inform him. He was very good and sent the items by DHL to our home free of charge - we consider this a good gesture.
1. Not a very warm welcome at reception (no welcome smile when checking in nor when checking out)! 2. The water (as indicated on the bathroom tap) is not drinkable, so the tea/coffee making facilities are not of much use – water should be provided for this purpose 3. One of the flannels/face-cloths in the bathroom was already soiled when we arrived – though I think (and hope) that this was an unfortunate one-off incidence! 4. In my view the room we stayed in did not merit 5 star rating (very shoddy repairs to bathroom window, old and dirty bath, for e.g.). We had just stayed 3 nights in the 5* Kempinski on Gozo - there is NO COMPARISON !!!

Review by Anne Helen Chesshire in 2010

Very convenient. I have been before.
The Plumbing flooded the room. The central Heating was noisy.

Review by Peter Hurrell in 2010

I liked the closeness to the old walled city of Valetta, a very short walk. I would recommend this hotel above the beach resorts,none of which I saw were up to an equivalent standard. All the bus routes come to Valetta and I would recommend using buses instead of hire cars or a driver, exceptionally cheap, regular and reliable. There is a lovely pool deck that could do with minor renovation and somewhat neglected gardens.
Closeness to the bus terminal which meant that my room on the far side of the hotel away from the terminal, but facing it was subject to hooting and loud noises in the early morning. The windows need double glazing and rooms some sound proofing to prevent this.

Review by Charlene Smith in 2009

Very good service and very comfortable. The location is close to the gates of Valletta. The bus terminal is close and is very good for a 5 star hotel.

Review by anonymous in 2008

I love the lobby and the refined and classy décor of this hotel. The outdoor private grounds & views are also spectacular. Malta’s main public bus terminus is situated just 300 metres away from the hotel. For some, it’s a commodity as it provides easy access to the whole of the island, yet, for others it could be a bit of an eyesore.

Review by Jonathan @ ChooseMalta.com in 2007