Reviews of Grand Hotel
 4 Star 
Mgarr, Gozo
Overall Guest Ratings for Grand Hotel
8.9
based on 56 ratings
  • Staff
     
  • Service
     
  • Cleanliness
     
  • Comfort
     
  • Value for Money
     
  • Food
     
  • Location
     
The average ratings above are submitted by our customers after their stay at Grand Hotel. All reviews are the opinion of the reviewer and in no way reflect that of ChooseMalta.com.
Individual guest reviews for Grand Hotel

8.0

The rooms are beautiful and the scenery is fantastic. Breakfast was also great!
The evening meal was disappointing when booked on a half board basis. The choice offered by the hotel was much more extensive for those ordering a la carte.

Review by Annamaria Xuereb on Tue 11 Jun 2013

10.0

this time we have many ants in the bathroom

Review by Sonia Schembri in 2012

10.0

spectacular views, bed was very comfortable. great food in restaurant
Ants in room and bathroom, and jacuzzi bath didn't work :-(

Review by Nick Petworth Harvey in 2012

8.0

yes there was very hot water to have a shower
no

Review by Anita Cauchi in 2012

10.0

Friendliest staff in all of Malta! This is a staff that understands customer service and goes out of their way to be accommodating!

Review by Dean Metz in 2012

4.0

Location
Room style was very old and did not match photos on hotel site. Photos depict much nicer furnishings. We learnt that they have older and more recently renewed rooms but we booked based on the photos on their website and we were highly disappointed on entering the room. We paid good money but wouldn't have paid half that amount for the kind of room we were given. ( ChooseMalta Note: The photos othe website are the ones supplied by the hotel).

Review by Phillip Grixti in 2012

8.0

Vicinity to Ferry
1.Unfinished flooring in lower level garage 2. Room made available at 15:00 hrs despite of advising, on booking, that our estimated time of arrival was 13:00 hs

Review by Emanuel Mazzitelli in 2011

8.0

the staff is really kind and welcome.
it's the 3rd time we stayed in this hotel and to tell the truth we were disappointed this year, there was no kettle tray no towels in our room.

Review by Karen Pace Gasan in 2011

10.0

sea view and roof top bbq
no

Review by Pauline Abela in 2011

10.0

very relaxing. staff on hand and foot all the time. very helpfull
no problems at all - worth the money

Review by Arthur Oakley in 2011

10.0

No indoor pool or any other facilities to use in winter during the day

Review by Michael Gauci in 2011

10.0

very helpful staff, we went on a very busy weekend but still the service was eccelent
no lift from parking area

Review by Brian Abela in 2011

10.0

Lovely location, bar and restaurant clean and staff very helpful and friendly
Room we were staying in had a generator above it it was very noisy we highlighted this to the receptionist, she looked into it and offered us an alternative room to sleeo in. As we were staying just one night and it was quite late in the evening when we found out we didn't bother. It did spoil the visit.

Review by Anne Jones in 2011

10.0

The rooms are wonderful.

Review by Ramona Cini in 2010

8.0

Location, comfort, cleanliness.
Rooftop restaurant, lack of luggage porter, certain service elements (probably due to inexperienced summer staff).

Review by Patrick Galea Naudi in 2010

10.0

apart from my comment below I could not fault the hotel and I look forward to returning as soon as possible for a longer stay.
not made aware that there was a bus from the ferry terminal to the hotel

Review by Christopher Wilson in 2010

6.0

Fabulous location and view. Eating breakfast and watching the sea is something not to be missed.
Cramped elevator, narrow stairs, needs refurbishment in some areas. Garage is not linked by elevator. Reception could be more welcoming and also better lit.

Review by Yasmin Galea in 2010

10.0

The rooms are very spacious
Need a better lift service

Review by Charlene Darmanin in 2010

10.0

no indoor pool and jacuzzi available. evening meal is not buffet except for Friday night.

Review by Fiorella Borg Brincat in 2010

6.0

Very nice, close to the ferry and very nice views. The staff very helpful.
no lift from car park. we stayed 3 nights (the room was never cleaned once -i mean washing of the floor), plus breakfast not a single type of sweet (for a four star hotel I pretend at least two types of desserts not fruit only). Plus the website should be more updated because I wanted to see the events example if they have any buffet in the evening and it was listed, than when we saw that they are going to organise a fish buffett we tried to change to half board but they said that we have to pay the full premium.

Review by Godfrey Grima in 2010

10.0

POOL AREA & ROOFTOP BBQ.
LIFTS ARE OUT OF ORDER FREQUENTLY.

Review by Bernard Cachia in 2010

10.0

Location.

Review by Kailey Ebejer in 2010

10.0

tranquility
parking

Review by Domenic Bugeja in 2010

8.0

it's Location- rooms are lovely
matress very uncomfortable - lifts are kind of scary

Review by Isabella Ebejer in 2010

10.0

internal rooms are very big
pool was a bit dirty maybe being this time of year

Review by Sandra Micallef in 2010

10.0

The underground parking is not big enough for everybody and the ramp is a bit dangerous.

Review by Darren Sammut in 2010

8.0

Very spacious lovely room
Unfortunately the works in progress on the hotel parking....woke us up very early with the noise, very uncomfortable, would stop us returning there on our next weekend trips.

Review by Charleen Lia in 2010

6.0

The View

Review by Maurice Grech Roberta Grech in 2009

8.0

I was impressed with the front reception upon arrival , having studied hospitality management I was surprised with the professional way they welcomed us.
To be honest the short break was going really well until the hotel was hosting a parting that Saturday night. The disco music carried on until the early hours of the morning roughly 2 am, even after having called reception at 1 am to warn them that some of the partygoers were running round the corridors and knocking on room doors and shouting across halls no one came to stop them and nothing was done for about 1 hour.

Review by Simon Dimech in 2009

10.0

The friendliness of the staff...they were very helpful

Review by Richard Green in 2009

8.0

very nice view and really nice room with a lovely balcony
The Garage was very narrow and really dusty

Review by Rainer Huber in 2009

8.0

The view of the country and Comino very enjoyable at breakfast time
Do they have to leave the parking area in such a mess, dusty all over.

Review by Alexander Vella in 2009

6.0

the bathrooms definitely need refurbishment

Review by Bernice Dimech in 2009

10.0

Welcome drink. Other 4 star hotels in Malta do not serve it. Our room for 2 adults + 2 children was enormous and very comfortable
There are no toilet facilities near pool area and shower needed repair as flow of water was poor or none at all.

Review by Sandra Micallef in 2009

10.0

Enjoyed the welcome drink! And the staff, really nice.
I had a room facing ... a wall ; but for the price I payed, I was more than happy with it. Really enjoyed the quality of the service!

Review by Kristell Guichard Lebret in 2009

10.0

The superior seaview room was a suite with a large balcony looking down to the ferry. It was lovely and very relaxing. The staff were very helpful and efficient (extra hangers, room service etc.) and a member of staff showed us to our room with our luggage being brought up soon afterwards. The bbq on the top floor with the stunning view over the harbour and beyond at sunset was something special.
The pool (on 4th floor) was nice but the seating a bit cramped.

Review by Carolyn Welch in 2009

10.0

The room exceeded my expectations, especially the furnishings.
Nothing in particular.

Review by Kurt Dimech in 2009

6.0

proximity to port,
bathroom

Review by David Agius in 2009

6.0

location near to the harbour/ferry

Review by Johan Raaijmakers in 2009

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