The unit was ‘run down’ & dirty. The bed/settee was sticky & covered in sand. Reception was advised about this twice, but nothing was done about it. As this is a ground floor unit, when the curtains were opened there was no privacy at all, only ‘blackout curtains’ fitted, people next to the pool, less than 2 metres away, looking in all the time, we kept the curtains closed & left the resort for most of the day, returning only for the evening outdoor entertainment, which we enjoyed. We had to report that the toilet seat was not fixed down & incomplete twice, to the same person; even then it was not properly sorted. There does not seem to be an extractor fan in the toilet, but there is a window. This opens out into a waste pipe chamber & the stench coming from it ensured that we kept this window closed at all times. Also, there is no car park & nearby street parking is almost impossible.
We are not perfect but I assure you that we are not Dirty . We do not accept this comment ! you may direct any of your local representatives to pay a surprise visit at any time. Claiming he had sand in his room I very much wonder from where it came since we are not at ay point close to the beach. If the guest went to a sea side and returned with his clothes, bags and personal effects full of sand , cleaning up the room is not good enough since each and every time you get out the bags or shoes or any item you had
when you went to the beach, sand still falls off .
Regarding the rooms situated at ground level and overlooking the pool , I find it very hard to swallow that the guests at the pool instead of enjoining themselves sun bathing, relaxing and looking out at the pool proffered to look into this guest room all the time. If I wanted more privacy , I would have asked for a room change we would have done our best to accommodate and make guests happy.
Malta is part of the European union and is obliged to EU Rules. Contrary to what guest is claiming there is an extractor in the bath room and this according to health and safety requirements. The little window in the bath
room is used for our workmen to go into to repair Drainage , hot and cold pipes which are situated in the shaft servicing about 24 rooms .
Regarding car park the guest is right we do not have a car park around the hotel . The hotel is flanked on each side by 4 streets around it and it is situated right in the middle. It is also good to state that we never ever mention that we have a car park .
Review by R Purcell in 2007